Hi Jacob,
I tried to reinstall the printer drive and it did not work. I do not get a print dialogue box before the Illustrator crashes.
This is what I get:
| Process: | Adobe Illustrator [1876] |
| Path: | /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator |
| Identifier: | com.adobe.illustrator |
| Version: | 367 (14.0.0) |
| Code Type: | X86 (Native) |
Parent Process: launchd [175]
| Responsible: | Adobe Illustrator [1876] |
| User ID: | 501 |
| Date/Time: | 2014-07-10 11:42:32.499 -0400 |
| OS Version: | Mac OS X 10.9.4 (13E28) |
Report Version: 11
Anonymous UUID: E0974F07-C521-570C-6811-61EB70CA90B6
Crashed Thread: 7
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000000c
VM Regions Near 0xc:
| --> __PAGEZERO | 0000000000000000-0000000000001000 [ | 4K] ---/--- SM=NUL /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator |
| __TEXT | 0000000000001000-0000000000e8f000 [ 14.6M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator |
Thread 0:: Dispatch queue: com.apple.main-thread
| 0 com.apple.CoreFoundation | 0x99706fff CFURLCopyFileSystemPath + 79 | |
| 1 AdobeAGM | 0x015702f4 AGMInitialize + 1393796 | |
| 2 AdobeAGM | 0x0173df50 0x1404000 + 3383120 | |
| 3 AdobeAGM | 0x0142ca4a AGMInitialize + 68570 | |
| 4 AdobeAGM | 0x0156bb5f AGMInitialize + 1375471 | |
| 5 AdobeAGM | 0x0142d97e AGMInitialize + 72462 | |
| 6 com.adobe.illustrator | 0x00a12c9d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21561 | |
| 7 com.adobe.illustrator | 0x0002387c 0x1000 + 141436 | |
| 8 com.adobe.illustrator | 0x003d8991 0x1000 + 4028817 |
9 com.adobe.illustrator.plugins.Print 0x12a5189c 0x12a40000 + 71836
10 com.adobe.illustrator.plugins.Print 0x12a6bf82 0x12a40000 + 180098
| 11 com.adobe.coretech.adm | 0x0dc6ed85 0xdc66000 + 36229 | |
| 12 com.adobe.coretech.adm | 0x0dc7762f 0xdc66000 + 71215 | |
| 13 com.adobe.coretech.adm | 0x0dc787fb 0xdc66000 + 75771 | |
| 14 com.adobe.coretech.adm | 0x0dcc0871 0xdc66000 + 370801 | |
| 15 com.adobe.coretech.adm | 0x0dc7ec53 0xdc66000 + 101459 |
16 com.adobe.illustrator.plugins.Print 0x12a49bc8 0x12a40000 + 39880
17 com.adobe.illustrator.plugins.Print 0x12a418ff 0x12a40000 + 6399
18 com.adobe.illustrator.plugins.Print 0x12a47fee 0x12a40000 + 32750
19 com.adobe.illustrator.plugins.Print 0x12a729ee PluginMain + 422
| 20 com.adobe.illustrator | 0x006a93ff 0x1000 + 6980607 | |
| 21 com.adobe.illustrator | 0x006a89c6 0x1000 + 6977990 | |
| 22 com.adobe.illustrator | 0x00586d75 0x1000 + 5791093 | |
| 23 com.adobe.illustrator | 0x00160725 0x1000 + 1439525 | |
| 24 com.adobe.illustrator | 0x003f2ac2 0x1000 + 4135618 | |
| 25 com.adobe.illustrator | 0x004d43e5 0x1000 + 5059557 | |
| 26 com.adobe.illustrator | 0x000fedbe 0x1000 + 1039806 | |
| 27 com.apple.HIToolbox | 0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 | |
| 28 com.apple.HIToolbox | 0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452 | |
| 29 com.apple.HIToolbox | 0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 | |
| 30 com.apple.HIToolbox | 0x99311811 SendEventToEventTarget + 88 | |
| 31 com.apple.HIToolbox | 0x994abc2e SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 478 | |
| 32 com.apple.HIToolbox | 0x994aba4b ProcessHICommand + 74 | |
| 33 com.adobe.illustrator | 0x000feb75 0x1000 + 1039221 | |
| 34 com.apple.HIToolbox | 0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 | |
| 35 com.apple.HIToolbox | 0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452 | |
| 36 com.apple.HIToolbox | 0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 | |
| 37 com.apple.HIToolbox | 0x99311811 SendEventToEventTarget + 88 | |
| 38 com.adobe.illustrator | 0x00080d3e 0x1000 + 523582 | |
| 39 com.apple.HIToolbox | 0x994abd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 | |
| 40 com.apple.HIToolbox | 0x992ff34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452 | |
| 41 com.apple.HIToolbox | 0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 | |
| 42 com.apple.HIToolbox | 0x992fe4e0 SendEventToEventTargetWithOptions + 94 | |
| 43 com.apple.HIToolbox | 0x99332459 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1757 | |
| 44 com.apple.HIToolbox | 0x992ff795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546 | |
| 45 com.apple.HIToolbox | 0x992fe668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 | |
| 46 com.apple.HIToolbox | 0x99311811 SendEventToEventTarget + 88 | |
| 47 com.apple.HIToolbox | 0x994ab473 ToolboxEventDispatcher + 82 | |
| 48 com.apple.HIToolbox | 0x994ab333 RunApplicationEventLoop + 240 | |
| 49 com.adobe.illustrator | 0x00080f83 0x1000 + 524163 | |
| 50 com.adobe.illustrator | 0x000d84ab 0x1000 + 881835 | |
| 51 com.adobe.illustrator | 0x000a2cd2 0x1000 + 662738 | |
| 52 com.adobe.illustrator | 0x00003672 0x1000 + 9842 | |
| 53 com.adobe.illustrator | 0x00003599 0x1000 + 9625 |
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
| 0 libsystem_kernel.dylib | 0x928c1992 kevent64 + 10 | |
| 1 libdispatch.dylib | 0x937d5899 _dispatch_mgr_invoke + 238 | |
| 2 libdispatch.dylib | 0x937d5532 _dispatch_mgr_thread + 52 |
Thread 2:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d8a _pthread_cond_wait + 837 | |
| 2 libsystem_pthread.dylib | 0x923e7fa3 pthread_cond_wait + 48 | |
| 3 com.adobe.amt.services | 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46 | |
| 4 com.adobe.amt.services | 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115 | |
| 5 com.adobe.amt.services | 0x047c95b0 AMTThread::Worker(void*) + 20 | |
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 3:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d1d _pthread_cond_wait + 728 | |
| 2 libsystem_pthread.dylib | 0x923e7bd9 pthread_cond_wait$UNIX2003 + 71 |
3 com.apple.CoreServices.CarbonCore 0x95bad682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x95bad8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x95b79cf2 MPWaitOnQueue + 199
| 6 AdobeACE | 0x0130a38d 0x12d9000 + 201613 | |
| 7 AdobeACE | 0x01309d85 0x12d9000 + 200069 |
8 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
| 9 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 10 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 11 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 4:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d1d _pthread_cond_wait + 728 | |
| 2 libsystem_pthread.dylib | 0x923e7bd9 pthread_cond_wait$UNIX2003 + 71 |
3 com.apple.CoreServices.CarbonCore 0x95bad682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x95bad8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x95b79cf2 MPWaitOnQueue + 199
| 6 AdobeACE | 0x0130a38d 0x12d9000 + 201613 | |
| 7 AdobeACE | 0x01309d85 0x12d9000 + 200069 |
8 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
| 9 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 10 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 11 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 5:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d1d _pthread_cond_wait + 728 | |
| 2 libsystem_pthread.dylib | 0x923e7bd9 pthread_cond_wait$UNIX2003 + 71 |
3 com.apple.CoreServices.CarbonCore 0x95bad682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x95bad8a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x95b79cf2 MPWaitOnQueue + 199
| 6 AdobeACE | 0x0130a38d 0x12d9000 + 201613 | |
| 7 AdobeACE | 0x01309d85 0x12d9000 + 200069 |
8 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
| 9 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 10 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 11 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 6:
| 0 libsystem_kernel.dylib | 0x928bc0a6 mach_wait_until + 10 | |
| 1 libsystem_c.dylib | 0x93f99c4a nanosleep + 366 |
2 com.adobe.illustrator.plugins.Save For Web(AI) 0x1060f949 PowerPlug::Initializer::ReloadInitializers() + 161141
3 com.adobe.illustrator.plugins.Save For Web(AI) 0x1060f9a9 PowerPlug::Initializer::ReloadInitializers() + 161237
4 com.adobe.illustrator.plugins.Save For Web(AI) 0x106005d2 PowerPlug::Initializer::ReloadInitializers() + 98814
5 com.adobe.illustrator.plugins.Save For Web(AI) 0x1060fc6b PowerPlug::Initializer::ReloadInitializers() + 161943
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 7 Crashed:
0 com.macromedia.Flash Player.authplaylib 0x1758c2dd ExternalPlayer_Initialize + 1864739
1 com.macromedia.Flash Player.authplaylib 0x1758c505 ExternalPlayer_Initialize + 1865291
2 com.macromedia.Flash Player.authplaylib 0x1758c5a2 ExternalPlayer_Initialize + 1865448
| 3 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 4 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 5 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 8:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d8a _pthread_cond_wait + 837 | |
| 2 libsystem_pthread.dylib | 0x923e7fa3 pthread_cond_wait + 48 |
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 9:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d8a _pthread_cond_wait + 837 | |
| 2 libsystem_pthread.dylib | 0x923e7fa3 pthread_cond_wait + 48 |
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 10:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d8a _pthread_cond_wait + 837 | |
| 2 libsystem_pthread.dylib | 0x923e7fa3 pthread_cond_wait + 48 |
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 11:
| 0 libsystem_kernel.dylib | 0x928c07ca __psynch_cvwait + 10 | |
| 1 libsystem_pthread.dylib | 0x923e5d8a _pthread_cond_wait + 837 | |
| 2 libsystem_pthread.dylib | 0x923e7fa3 pthread_cond_wait + 48 |
3 com.macromedia.Flash Player.authplaylib 0x173b8ba6 0x170d1000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x173daf81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x173b8f98 0x170d1000 + 3047320
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 12:
| 0 libsystem_kernel.dylib | 0x928c1046 __workq_kernreturn + 10 | |
| 1 libsystem_pthread.dylib | 0x923e4dcf _pthread_wqthread + 372 | |
| 2 libsystem_pthread.dylib | 0x923e8cce start_wqthread + 30 |
Thread 13:
| 0 libsystem_kernel.dylib | 0x928bbfb6 semaphore_wait_trap + 10 | |
| 1 com.adobe.illustrator | 0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694 | |
| 2 com.adobe.illustrator | 0x00526ec1 0x1000 + 5398209 | |
| 3 com.adobe.illustrator | 0x0052713b 0x1000 + 5398843 |
4 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
| 5 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 6 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 7 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 14:
| 0 libsystem_kernel.dylib | 0x928bbfb6 semaphore_wait_trap + 10 | |
| 1 com.adobe.illustrator | 0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694 | |
| 2 com.adobe.illustrator | 0x00526ec1 0x1000 + 5398209 | |
| 3 com.adobe.illustrator | 0x0052713b 0x1000 + 5398843 |
4 com.apple.CoreServices.CarbonCore 0x95b7a2ce PrivateMPEntryPoint + 68
| 5 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 6 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 7 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 15:
| 0 libsystem_kernel.dylib | 0x928bc0a6 mach_wait_until + 10 | |
| 1 libsystem_c.dylib | 0x93f99c4a nanosleep + 366 |
2 com.adobe.illustrator.plugins.Scripting Support 0x0e37689d PluginMain + 458031
3 com.adobe.illustrator.plugins.Scripting Support 0x0e3768fd PluginMain + 458127
4 com.adobe.illustrator.plugins.Scripting Support 0x0e37a402 PluginMain + 473236
5 com.adobe.illustrator.plugins.Scripting Support 0x0e376bbf PluginMain + 458833
| 6 libsystem_pthread.dylib | 0x923e35fb _pthread_body + 144 | |
| 7 libsystem_pthread.dylib | 0x923e3485 _pthread_start + 130 | |
| 8 libsystem_pthread.dylib | 0x923e8cf2 thread_start + 34 |
Thread 16:
| 0 libsystem_kernel.dylib | 0x928c1046 __workq_kernreturn + 10 | |
| 1 libsystem_pthread.dylib | 0x923e4dcf _pthread_wqthread + 372 | |
| 2 libsystem_pthread.dylib | 0x923e8cce start_wqthread + 30 |
Thread 17:
| 0 libsystem_kernel.dylib | 0x928c1046 __workq_kernreturn + 10 | |
| 1 libsystem_pthread.dylib | 0x923e4dcf _pthread_wqthread + 372 | |
| 2 libsystem_pthread.dylib | 0x923e8cce start_wqthread + 30 |
Thread 18:
| 0 libsystem_kernel.dylib | 0x928c1046 __workq_kernreturn + 10 | |
| 1 libsystem_pthread.dylib | 0x923e4dcf _pthread_wqthread + 372 | |
| 2 libsystem_pthread.dylib | 0x923e8cce start_wqthread + 30 |
Thread 7 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0x1758c48e ecx: 0xb0635e60 edx: 0x00181400
edi: 0x00000000 esi: 0x00000000 ebp: 0xb0635e78 esp: 0xb0635de0
ss: 0x00000023 efl: 0x00010282 eip: 0x1758c2dd cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x0000000c
| Logical CPU: | 2 |
| Error Code: | 0x00000004 |
| Trap Number: | 14 |