Help?
I've read half a dozen similar complaints in this community, and I've followed all the recommendations. I've spent several hours on this (and I'm an IT guy by profession). No joy.
I've deleted everything that I could recognize as PSE or Organizer application support or preferences. I've completely removed the application and re-installed from disk. I created a new user account with admin privileges for testing purposes -- and that user has the same exact problem: Organizer crashes when I attempt to access Preferences > General.
One idea I had today was that things might improve if I selected the Help > Update. I tried about 5 times, and watched the progress bar show that the whole thing was downloaded -- except that then there was an error, and I was told to try again. Hmmm. I experienced something similar when I was trying to upload photos to Flickr.
So I went into the network settings, and first gave special permission to PSE and Organizer (hey, it worked for Steam), and finally, turned off the firewall altogether. No joy. Always an error, and it can't update. And I can't play with any preferences because the app crashes.
Any suggestions?
Thanks,
David
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Text of the error message after trying to upgrade:
Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
Photoshop Camera Raw 6.5 Update
There was an error downloading this update. Please quit and try again later.