bonberris
Have you purchased the program within the last 30 days from Adobe? If so, then please contact Adobe via its Adobe Chat to work through the details of a refund. If you are beyond the 30 days from purchase from Adobe, then no refund will be made. But, we are not Adobe. Just user to user. To contact Adobe via Adobe Chat to confirm the details, please use the following link
I have pre-set it for
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
If the link does not hold at my set, you will have to navigate the path to the above, finally reaching and clicking on the Chat panel.
I cannot offer you remote control of your computer troubleshooting, but I can work through troubleshooting schemes with you in source of the core
of your Premiere Elements issues. But, I need details for that. Have you been through the drill
a. What computer operating system is your Premiere Elements 12 running on?
b. What is your video card/graphics card - do you have more than 1? Is the card driver up to date according to the web site of the manufacturer of the card?
If so, have you delete the BadDrivers.txt file?
c. Are you running a single or dual monitor setup?
d. What is a description of your computer resources? And, has the computer been optimized by the likes of ccleaner (regular and registry parts).
e. Have you gone the Adobe Premiere Elements Prefs file deletion and, if necessary, deletion of the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists?
Best wishes for whatever you video editing decisions are.
ATR